Returns & Exchanges
At Numi Organic Tea, we strive for the highest quality in every cup; however, due to the perishable nature of our products, we cannot accept returns on tea once it has been shipped. If your order is damaged or incorrect, please contact us within 30 days of purchase for a full replacement or refund.
Inspect Your Shipment
Upon arrival, please examine your package for any signs of damage, missing items, or errors in the tea varieties received.
Contact Support
Email our customer care team with your order number and a brief description of the issue to initiate a resolution request.
Provide Documentation
For damaged goods, please include a clear photo of the shipping box and the affected products to help us expedite your replacement.
Receive Resolution
Once validated, we will process a refund to your original payment method or ship a replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing